Shop with confidence
When you shop with us, we’ll do right by you - we’re always fair to our customers. Every refund request is treated on a case-by-case basis - here are some of the times of when we may be able to help:
![Gamepad](png/icon1.png)
Pre-orders
If you pre-ordered a game but have not yet received your key (or had it direct-injected to your account)
![Oops](png/icon2.png)
If we made a mistake
Robots are awesome but sadly we’re only human! If we’re at fault for you getting the wrong game code then we will fix that up right away.
![Headset](png/icon3.png)
Special circumstances
We know there are a bunch of reasonable and couldn’t-make-this-up circumstances why you might want to refund your order. We consider every case individually and our Customer Service team is really nice.
Rated 5 stars on ![](png/trustpilot-light.png)
Is Green Man Gaming legit? Don’t just take our word for it - our customers love us. So much that we have 11,000+ 5 star reviews. Aww shucks.
Official Retailer
We’re an official retailer for over 700 publishers. Every game we sell comes directly from our publisher partners.
![Bethesda Logo](png/bethesda.png)
![Ubisoft Logo](png/ubisoft-logo.png)
![Square Enix Logo](png/se.png)
![Konami Logo](png/konami.png)
![2K Logo](png/2k.png)
![Warner Brothers Entertainment Logo](png/wb.png)
![Capcom Logo](png/capcom.png)
![Activision](png/activision.png)
![Sony Logo](png/paradox.png)
![CCP Logo](png/ccp.png)
![Namco Logo](png/namco%20bandai%20games.png)
![Koei Logo](png/koei%20temco.png)
![THQ Logo](png/thq.png)
![Team17 Logo](png/team%2017.png)
![Sony Logo](png/sony.png)
![11bit Logo](png/11%20bit%20studios.png)
![Funcom Logo](png/funcom.png)
![Studio MDHR Logo](png/mdhr.png)